In order to achieve and maintain performance excellence, an organization's STRATEGY should be "lived" throughout the company. Long-term and short-term strategic objectives and performance measures are determined. Next, all processes, actions, responsibilities, systems, and teams are aligned in an effort to reach the organization's objectives.
In order to accomplish the goals of the company, systematic, efficient and effective internal processes should be established, documented, communicated, and implemented. Operational / Quality Management Systems (QMS) should not only eliminate waste, inefficiencies, and redundancy but should ultimately assist in exceeding customer expectations.
At the core, the heart, and the foundation of every company, are its employees. It's the responsibility of leadership to ensure all team members are well equipped with the knowledge, tools, and resources to effectively perform their job responsibilities.